Your Protection Is Our Priority

This privacy policy has been prepared on behalf of the bq99 online gaming platform and applies to the website https://bq99.lat. This policy describes how we collect, process, store, and protect your personal information when you use our platform.

By using our services, you are considered to have consented to all the terms of this privacy policy. This policy works as a supplement to our Terms and Conditions. We reserve the right to change this policy at any time, and you will be notified appropriately of any significant changes.

When you create an account on bq99 or use our services, we collect the information you voluntarily provide. This may include:

• Full name and date of birth (for age verification)
• Email address and contact information
• Preferred payment method details (bKash, Nagad, Rocket, Upay)
• National ID or passport number (when identity verification is required)
• Financial transaction information

When you visit our website, certain information is collected automatically, such as:

• IP address and device type
• Browser type and version
• Operating system information
• Session time and duration
• Pages visited and click data (via cookies)
• Referral source (which site you came from to reach us)

To improve your experience on the platform and ensure responsible gaming, we record the following information:

• Game history and betting details
• Deposit and withdrawal history
• Bonus claims and wagering progress
• Account login and logout times
• Game preferences and settings

bq99 uses your information for the following purposes:

• Creating and managing your account
• Processing deposit and withdrawal transactions
• Providing customer support (via 24/7 live chat and email)
• Sending information about bonuses and promotions
• Verifying your identity and age
• Ensuring payment processing

We use information to maintain the security of our platform and ensure the protection of all users. This includes:

• Detecting and preventing fraudulent activity
• Complying with anti-money laundering (AML) rules
• Preventing the creation of multiple accounts
• Detecting platform abuse and bot activity
• Maintaining overall system security

We analyze collected information to improve the quality of our services and enhance the user experience. As a result, we can:

• Improve game loading speed and performance
• Plan new features and services
• Arrange content according to user preferences
• Identify and resolve technical issues

bq99 uses industry-standard SSL (Secure Socket Layer) encryption technology to keep your personal and financial information secure. This means all data transmitted between your browser and our servers is encrypted and cannot be read by third parties.

• 256-bit SSL encryption is used for all transactions
• Server data is backed up regularly
• Access control measures are strictly enforced
• Firewall and intrusion detection systems remain active
• Regular security audits are conducted

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations. Even after an account is closed, some information may be retained for the following reasons:

• To comply with legal and regulatory obligations
• For dispute resolution purposes
• To maintain anti-fraud measures
• For financial audit purposes

Only authorized staff members can access your personal information, and they are legally bound to maintain confidentiality. All staff undergo regular data protection training.

bq99 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: Necessary information is shared to complete bKash, Nagad, Rocket, and Upay transactions
• Technology service providers: Contracted companies for hosting, analytics, and security services
• Game providers: Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt, and other game providers receive necessary session information
• Legal obligations: In response to legal orders from a court or government authority

Our servers and technology infrastructure may be located in various countries. Even if your information is transferred internationally, it is always covered by high-standard security measures and protected through appropriate agreements.

Cookies are small text files stored in your browser or on your device when you visit bq99. Cookies make our platform more functional and user-friendly.

• Essential cookies: Maintaining login sessions, security verification — the site will not function properly without these
• Functional cookies: Remember your preferences and settings (language, theme, etc.)
• Analytics cookies: For understanding usage patterns and improving services

You can disable cookies by changing your browser settings. However, please note that disabling certain essential cookies may cause some features of our platform to not work properly, such as maintaining login sessions or completing transactions.

As a user of our platform, you have the following rights:

• Right of access: You can request to know what information we hold about you
• Right to rectification: You can request correction of incomplete or inaccurate information
• Right to erasure: In certain circumstances, you can request that your information be deleted
• Right to restrict processing: In some cases, you can request that processing of your information be limited
• Right to portability: You can request your information in a structured, machine-readable format

You can opt out of our promotional emails or marketing communications at any time. Click the "Unsubscribe" link at the bottom of any email, or send a request directly to [email protected]. However, important messages related to transactions and your account will continue to be sent.

bq99 strictly prohibits providing services to anyone under the age of 21. Our services are for those aged 21 and above only. We do not knowingly collect personal information from any minor.

If we become aware that we have accidentally collected information from a minor, it will be deleted immediately and the associated account will be closed. If you believe a minor is using our platform, please notify us at [email protected].

bq99 is committed to responsible gaming. We use information about your gaming behavior to identify potential issues and provide support when needed. This includes:

• Identifying unusual or excessive betting patterns
• Providing self-exclusion options
• Options to set deposit limits
• Providing information on professional support when needed

To learn more about responsible gaming, visit our Responsible Gaming page.

bq99 reserves the right to change, amend, or update this privacy policy at any time. In the event of changes:

• The updated version will be published on this page
• You will be notified by email of significant changes
• The date of the change will be noted at the top of the page
• Continuing to use the service after any changes means you have agreed to the new policy

If you do not agree with this privacy policy, please stop using our service and contact [email protected] to request the closure of your account. Even after withdrawing consent, some information may be retained due to legal obligations.