FAQ
bq99 FAQ Page
From opening an account to making deposits, security, and responsible gaming — find answers to all your questions about bq99 in one place.
Whether you are new to bq99 or have been playing for a while, questions can come up at any time. This page is designed to give clear, straightforward answers to the most common questions from Bangladeshi players. Below you will find a total of 20 questions and answers organised into four sections — security, making deposits, gaming limits, and account issues. If you cannot find the answer you are looking for, our 24/7 support team is always ready to help.
Stay Safe
A strong password should be at least 12 characters long and include lowercase letters, uppercase letters, numbers, and special characters (such as @, #, !). Never use your name, date of birth, or mobile number as a password. Use a different password for each account rather than reusing the same one across different sites. Using a password manager is also a smart move for security.
Fake sites often make slight changes to the real address and claim to be legitimate — such as "bq99.com" or "bq-99.lat". Always make sure the address bar shows exactly bq99.lat. Instead of clicking on suspicious links, type the address directly into your browser or save it as a bookmark. Do not enter your login details on any unfamiliar website.
If you suspect someone has accessed your account without permission, change your password immediately and contact us via live chat or at [email protected]. The support team can review your account activity and take protective action. It is best not to make any financial transactions until your account is secured.
Yes, the bq99 platform uses SSL encryption technology. This means your name, password, and payment details are fully protected during transfer. If you see a padlock icon (🔒) next to the site address, your connection is secure. We do not share your information with third parties.
Never. No bq99 employee or support representative will ever ask for your bKash, Nagad, Rocket, or Upay PIN or OTP. If anyone asks for this information — by phone, chat, or any other means — it is a fraudulent contact. Keep your OTP and mobile banking PIN completely private.
How to Deposit
The minimum deposit at bq99 is ৳100. This applies to all payment methods — bKash, Nagad, Rocket, and Upay. You can start with a small amount and deposit more at any time.
Log in to your account, go to the deposit option, and select Nagad. Enter the amount (minimum ৳100) and follow the on-screen instructions. Complete the payment using the Nagad app or USSD (*167#). Your balance is usually credited within a few minutes.
First, wait a few minutes, as the network may be busy and a slight delay is normal. If it still has not arrived, contact us via live chat or at [email protected] with your transaction ID or a screenshot. The support team will verify and resolve it quickly. If you sent to the wrong number, please provide that information as well.
bq99 currently supports four mobile payment methods: bKash, Nagad, Rocket and Upay. These are the most widely used mobile wallets in Bangladesh. Note that Rocket is the mobile wallet service from Dutch-Bangla Bank. The minimum deposit across all methods is ৳100 and the minimum withdrawal is ৳500.
Withdrawals are typically processed within 15 minutes to 2 hours of your request, after which the funds arrive in your mobile wallet. The minimum withdrawal amount is ৳500. In some cases, network or verification processes may cause a slight delay.
Limits & Controls
Watch for these warning signs: repeatedly playing to try to recover lost money, prioritising gaming over family or work, spending beyond your budget, or feeling unable to control your gaming. If you notice these signs, it is important to take a break or seek help. bq99 takes responsible gaming seriously.
No. bq99 is strictly for players aged 21 and above. Minors are completely prohibited from opening an account or playing. Parents should use parental control software on their devices to restrict their children's access.
You can find helpful information on bq99's responsible gaming page (Responsible Gaming). You can also contact our support team via live chat or at [email protected] — they can point you in the right direction. Asking for help is a sign of strength, not weakness.
Yes. bq99 gives players the option to set a personal deposit limit. This is an important tool for responsible gaming. Contact the support team to set or change your limit. Enjoy gaming within your own budget.
Yes. If you want to take a break, you can request a cooling-off period or voluntary self-exclusion (self-exclusion). During this time, your account will be temporarily or permanently closed. Email [email protected] or speak with us via live chat to apply.
Account Questions
First, make sure your internet connection is working and that you are using the correct website (bq99.lat). Then check that you are entering the correct username and password. Check whether Caps Lock is on. If the problem persists, reset your password or contact the support team.
To change your phone number, name, or email, contact the support team directly — via live chat or at [email protected]. You may need to verify your identity to confirm the changes. Keeping your information accurate is important as it is needed when making withdrawals.
Click the "Forgot your password?" link on the login page. Enter your registered mobile number or email and a verification code will be sent to you. Use the code to create a new password. If that does not work, the support team will assist you.
No. According to bq99's rules, only one account is allowed per person. Attempting to open multiple accounts may result in all accounts being suspended and bonuses being cancelled. Enjoy all the benefits with your single account.
The wagering requirement for bq99's welcome bonus is 10x the bonus amount. For example: if you deposit ৳1,000 you will receive a ৳1,200 bonus (total ৳2,200). Before withdrawing the bonus, you must wager ৳1,200 × 10 = ৳12,000. The wagering is calculated on the bonus amount only, not on the deposit amount.
More questions?
If you can't find your question in this list, don't worry. The bq99 support team is available around the clock — in Bengali and English.
24/7 Live Chat